How do I find the right fit for C50i?

The open-ear fit may feel different at first. Position the sound outlet near your ear canal and gently slide the C-bridge to your preferred angle. Most users settle into a comfortable, personalized fit within a short wear-in period.

How do I adjust the EQ settings to improve sound quality on my C50i?

Open the app to explore 6 EQ presets—Bass Boost, Volume Booster, Treble Boost, and more—or build a fully Custom EQ. Android users can also enable LDAC for higher-resolution audio. The default Bass Boost is just a starting point.

How do I extend the battery life of my C50i?

Rated at 7 hrs (28 hrs with charging case) at 50% volume in Bass Boost mode. Battery life may be shorter with LDAC or during calls. To extend battery, switch to the Classic EQ preset in the app, lower volume, and disable unused features.

How do I improve call quality on my C50i?

Wear earbuds on the correct L/R sides with buttons always facing upward. Keep mic ports clean and free of debris. For clearest call quality, use in quieter environments. Call clarity may also vary slightly depending on your connected device.

How do I troubleshoot C50i if it doesn't seem right?

Check if the case is out of power. The LED lights up when the earbuds are placed in the charging case. if no, charge the case for 30 minutes. Clean the charging pins, then hold both earbuds for 6 seconds (power off) and 10 seconds (reset).

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